In New York you have the absolute right to select the collision repair shop of your choice to make repairs (as per NYS Regulation 64). No insurance company, independent agent, representative, appraiser, adjuster or staff member of an insurance company can legally force you to or away from any specific repair shop, require that repairs be made by a specific repair shop or individual. Nor can they require you to have your vehicle inspected at their drive-in claims center. If you request it, your insurer must inspect the damage to your vehicle at your chosen location or collision repair shop. (Regulation 64)
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